If you're experiencing issues while placing an order, here are some quick troubleshooting steps to help resolve the problem:

Ensure You're Logged In:

• Make sure you are logged into your wholesale account. If you aren’t logged in, your order may not process correctly.
• To log in, please click here to access your account.

Cart Issues:

• Ensure you are logged into the customer account you used when applying for wholesale. If you are not logged in, the discount will not apply.
• Double-check that your cart total meets the AUD $300 minimum (after discounts are applied) before proceeding to checkout.

Clear Your Browser Cache:

• Sometimes your browser’s cache may cause issues when loading the page or completing your order.
• How to clear your cache:
• Google Chrome: Go to the menu > More tools > Clear browsing data > Choose "Cached images and files" > Clear data.
• Safari: Preferences > Privacy > Manage Website Data > Remove All.
• Firefox: Menu > Options > Privacy & Security > Clear History > Cache.

Try a Different Browser:

• If clearing your cache doesn’t work, try switching to a different browser (e.g., Google Chrome, Safari, Firefox) to see if that resolves the issue.

Check for Available Stock:

• Double-check that the items you’re trying to order are in stock. You can view availability on each product page.

Disable Pop-Up Blockers:

• Sometimes pop-up blockers can interfere with checkout. Ensure that pop-ups are allowed for the Nurtur Tea wholesale portal.

Confirm Your Billing and Shipping Information:

• Make sure that your billing and shipping details are correctly filled out. Any discrepancies may prevent your order from processing.

Contact Us:

• If you’ve tried all of the above and are still experiencing issues, please contact us at hello@nurturtea.com with details of the problem, and we’ll assist you promptly.