Return & Refund Policy

Change of mind
Because our teas and matcha are food products, we don’t accept returns or offer refunds for change of mind. This includes not enjoying the flavour, ordering the wrong blend, or no longer needing an item. This applies to all products, including sale items, samples and gift cards. We kindly ask you to shop mindfully. If you’re unsure which blend is right for you, our samples are a great place to start, or email us and we’ll happily help you choose.

Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email us at hello@nurturtea.com within 7 days of delivery with your order number and a photo. We’ll make it right with a replacement or refund.

Please don’t send items back without contacting us first, as returns sent without approval can’t be accepted.

Shipping costs
If we’ve confirmed an item is incorrect or not up to our standard, we’ll cover the shipping costs.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Refunds
Approved refunds are returned to your original payment method within 10 business days. Your bank may take a few extra days to process it.

Order cancellations
Once an order has been dispatched, it can’t be cancelled.